L1 Technical Support Specialist w/German

• Continuous Learning from Day 1: We support your personal and professional development with both time and financial resources.
• Strong Company Culture: Open communication, helpfulness, authentic collaboration, and a true learn-it-all mindset.
• Living New Work: Flexible working hours and a hybrid setup in Barcelona, designed around your needs for an optimal work-life balance.
• International Environment: Work with people from diverse backgrounds and collaborate with colleagues across Switzerland in Bern, Basel, and Zurich.
• Room to Shape and Create: With us, you can actively contribute ideas and create real value for our clients and the team.
• Master a New Language: We offer free language courses in German, English, Catalan, and more.

Are you a Service Desk Specialist with a passion for client support? Are you excited about new Microsoft technologies? Do you take responsibility for an excellent customer experience? Are you able to explain technical ideas in simple words to our customers so they will understand you?

At isolutions we are passionate about digital transformation and create digital working environments that promote creativity, enable agile and intelligent collaboration, and create positive customer and employee experiences. Our vision is not only to help companies in the digital transformation, but it is also to offer our employees a modern workplace and great company culture.

We are looking for a positive and motivated person to give technical support to our customers. With us you will experience an environment where you can exchange ideas openly and directly, we support and positively challenge one another to grow together. Let yourself be infected by the isolutions experience and become part of the symbiosis of curiosity, credibility and honesty.

• Provide 1st and 2nd level support to small and medium-sized enterprise customers via phone, e-mail, and remote maintenance.
• Collaboration with third party providers. Analyse, solve and document user problems.
• Create documentation and checklists, and maintain the Knowledge Database.
• Administer access rights. Manage monthly invoice process for our business unit.
• Perform administrative tasks and keep internal processes updated.
• Create reports and update our Dynamics 365.
• Knowledge of Dynamics 365, accounting, or general finance is a plus.

• Experience in 1st level support or customer service.
• Good Windows 10/11 and Office 365 skills, Apple skills are a plus.
• Experience in Windows user support.
• A curious mindset and a passion for technology.
• The ability to work independently, customer-oriented thinking, and high-quality standards.
• Native/ Fluent level of German (at least B2), good level of English).