Technical Support Specialist Level 2 – German Speaker

• Continuous Learning from Day 1: We support your personal and professional development with both time and financial resources.
• Strong Company Culture: Open communication, helpfulness, authentic collaboration, and a true learn-it-all mindset.
• Living New Work: Flexible working hours and the freedom to work hybrid from Barcelona or remotely from anywhere in Spain.
• International Environment: Work with people from diverse backgrounds and collaborate with colleagues across Switzerland in Bern, Basel, and Zurich.
• Room to Shape and Create: With us, you can actively contribute ideas and create real value for our clients and the team.
• Master a New Language: We offer free language courses in German, English, Catalan, and more.

Do you have hands-on experience with Microsoft Intune? Can you quickly identify why a device is not compliant, why an application is not being installed, or why an enrollment is stuck? And do you prefer working as part of a team rather than on your own? Then you might be the next member of our crew!

• You take over Intune-related incidents from the customer's 1st Level Support, analyze them systematically, and resolve them efficiently.
• You troubleshoot issues related to Enrollment, Windows Autopilot, Compliance Policies, Configuration Profiles, and Application Deployment and Updates.
• You manage and support Windows devices and, depending on the environment, mobile devices (iOS and Android) through Intune.
• You investigate issues using Intune reports, device logs, and Microsoft Entra ID sign-in logs. You understand how groups, assignments, and Conditional Access policies affect device behavior.
• You work closely with the customer's IT team and escalate issues to Engineering when necessary.
• You perform agreed changes and adjustments, such as updates to groups, assignments, and policies, following established processes.
• You document solutions clearly, maintain the knowledge base, and provide feedback to the customer's 1st Level Support team to help resolve future incidents faster.
• You collaborate on complex cases with your teammates, provide backup support for one another, and continuously improve processes and ways of working.

• Several years of experience in IT Support, ideally including escalated incidents within a Microsoft environment.
• Hands-on experience with Microsoft Intune, including Enrollment, Autopilot, Compliance Policies, Configuration Profiles, and Application Deployment.
• Strong foundational knowledge of Microsoft 365 and cloud services, particularly Microsoft Entra ID, with a solid understanding of groups, licenses, and Conditional Access.
• Excellent knowledge of Windows 10 and Windows 11.
• Basic PowerShell skills are a plus.
• Experience with iOS/Android device management, Microsoft Defender for Endpoint, or Win32 app packaging is an advantage.
• Certifications such as MD-102 or ITIL 4 Foundation are welcome, or you're willing to earn them with our support.
• You enjoy teamwork, actively collaborate with others, and share your knowledge openly.
• You approach problems analytically and systematically, staying focused until the root cause is identified.
• You communicate clearly and professionally with customers, 1st Level Support teams, and end users.
• German language skills at native or business-fluent level (minimum C1) are mandatory. Good English skills are required. French or Italian is a plus.